Chunghwa Post yesterday apologized to customers for the inconvenience caused by a technical disruption to its banking systems, which resumed normal services by 2:30pm yesterday.
The incident, which was reported at 11:34am, disrupted cash transactions at post office service counters and automated teller machines (ATMs) nationwide.
Some customers reported that ATMs did not produce cash, even though the amount they wished to withdraw had been deducted from their account.
Photo: CNA
The disruption affected 252 interbank transactions and 1,000 transactions occurring at post offices nationwide, Chunghwa Post vice president Chen Tung-liang (陳棟樑) told the reporters at the company’s headquarters.
Chen said that the company had managed to fix the errors with 100 of the interbank transactions, adding that the goal is to correct the account balances of all affected customers before post offices close today.
Such incidents had never occurred prior to yesterday and should never happen again, Chen said.
Although the company has a backup system, it did not function as expected, he said, adding that it would propose better solutions in a follow-up review of the incident.
Asked what might have caused the disruption, Chen said that the company had the system logs and were consulting experts.
“All we know is that the company’s Web site functioned normally, but all transactions and activities conducted through the internal backbone system were unable to go through normally,” Chen said.
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