Chunghwa Post’s ATM services failed this morning, with machines nationwide unable to dispense cash, and some swallowing bank cards or deducting funds from accounts without dispensing cash.
Chunghwa Post issued an apology and told customers that they would not incur any financial losses due to the technical error.
At 11:34am, Chunghwa Post detected network instability that affected customer service windows and ATMs, which are run by its Department of Savings and Remittances.
Photo: Lin Chih-i, Taipei Times
The company is investigating the cause of the system failure and working with Chunghwa Telecom to determine whether a network error or adjustments to equipment in data centers caused the disruption, it said.
As of 2:15pm, the system has been restored to normal operations, it said.
The system failure affected more than 1,000 Chunghwa Post-only transactions and 252 inter-bank transactions, Chunghwa Post deputy general manager Chen Tung-liang (陳棟梁) said.
Chunghwa Post said it would complete all of the reimbursements by the end of tomorrow.
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