Taiwan Taoyuan International Airport has launched three new and convenient airport services: premium fast lanes, an upgraded automated e-Gate system and new breastfeeding rooms.
With global tourism reviving after the COVID-19 pandemic, the airport continues to improve the airport experience, aiming to provide travelers with immigration procedures and airport services that are more convenient, efficient and thoughtful.
To accommodate the increasing volume of travelers, the airport has improved fast lane operational efficiency and family-friendly facilities to give everyone a smoother and more comfortable journey, whether they are traveling solo or with family, or are physically challenged.
Photo courtesy of the Taiwan Taoyuan International Airport
QUICK AND CONVENIENT
As the COVID-19 pandemic eased and international travel demand bounced back globally, the airport implemented new rules on outbound fast lanes for more efficient immigration services, thereby reducing long waiting lines during rush hours and accelerating immigration clearance.
Premium fast lanes are available to people with physical disabilities, expectant mothers, elderly people, family travelers (with children), APEC Business Travel Card holders and diplomatic personnel. The service allows eligible travelers and their companions to go through immigration without waiting in long lines.
The airport also redesigned the traffic flow in response to rush hour by adding more advanced smart security checkpoints to expedite the security inspection process and reduce the wait times.
INNOVATIVE LEADER
With the ballooning number of inbound and outbound travelers, how to effectively reduce the clearance time for immigration is a challenge major international airports face. In this regard, the Taoyuan Airport has played a leading role in technical innovation by successfully upgrading and optimizing the fourth-generation automated e-Gate system, becoming one of the world’s pioneering airports with advanced biometrics technology.
Thanks to the application of biometrics, the airport won fifth place in the “Best Passport Inspection Service” category of Skytrax’s The World’s Best Airports of 2024, making it a technical benchmark for other airports in Asia.
As travelers’ demand for faster services continues to grow, the airport plans to integrate the administrative units for customs, immigration, quarantine and security, and invest more to carry out the technical upgrades and innovation.
FAMILY FRIENDLY
To create a more family-friendly environment, the airport has launched a set of thoughtful services for travelers with babies or children. Fifty-one breastfeeding rooms were set up in the airport’s two terminals, allowing parents to take care of children in a convenient, private space while traveling.
The breastfeeding rooms provide not only basic baby care equipment, such as free diapers, wet baby wipes and baby bottle cleaning supplies, but also cozy couches and a children’s play area.
These thoughtful facilities make travel easier for family travelers, reflecting the airport’s close attention to the various needs of different types of travelers.
Every parent is keen to preserve valuable travel memories for their kids and the airport would continue to expand the coverage of family-friendly facilities to give mothers and fathers a hand.
QUALITY SERVICE
In response to the reinvigorated global tourism, the airport would continue to enhance its operations based on innovative technology and thoughtful service, ensuring that each traveler — whether they are on business trip, or traveling solo or with family — can have an efficient, convenient and comfortable experience at the airport
With these new services, the airport would relentlessly provide more considerate services and facilities tailored to travelers’ needs.
Taoyuan International Airport special report
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