Food delivery provider Foodpanda had 564 consumer disputes from January to last month and failed to attend many mediation sessions with local governments nationwide, the Executive Yuan’s Consumer Protection Committee said.
In a news release earlier this month, the committee said that it investigated consumer complaints and mediations for Foodpanda and rival Uber Eats during the period, when the number of delivery orders jumped due to the COVID-19 pandemic.
Uber Eats had 80 consumer disputes, the committee said.
Photo: Tsai Shu-yuan, Taipei Times
Of Foodpanda’s consumer disputes, 368 resulted from delivery drivers canceling orders after customers could not be reached, 108 were related to the quality or quantity of food, 41 concerned the service of delivery workers, 11 were about the ingredients of orders, eight were over prices and 28 concerned other issues, the committee said.
Of the Uber Eats disputes, 38 were linked to its Eats Pass promotional program — a NT$120 monthly subscription that allows orders of at least NT$199 without a delivery fee — with people complaining that the subscription renewed the next month without confirmation, it said.
Another 14 were due to order cancelations, nine were related to the quality or quantity of food, eight concerned the service of delivery workers and 11 were related to other issues, it said.
The frequency of Foodpanda’s absences from mediation sessions held by local governments was higher, which the firm attributed to strikes by delivery workers during the Lunar New Year holiday and a rising number of orders in the period, it said.
The committee urged the companies to participate in mediation to show that they care about consumers’ rights, as well as to comply with regulations.
Before placing an order, consumers can consult lists local governments publish online of corporations that have failed to attend mediation sessions without proper reasons, it said.
When a dispute arises, people can call the national consumer protection “1950” hotline, or file an online complaint on the committee’s Web site, it added.
TECH SECTOR: Nvidia Corp also announced its intent to build an overseas headquarters in Taiwan, with Taipei and New Taipei City each attempting to woo the US chipmaker The US-based Super Micro Computer Inc and Taiwan’s Guo Rui on Wednesday announced a joint venture to build a computation center powered only by renewable energy. After meeting with Supermicro founder Charles Liang (梁見後) and Guo Rui chairman Lin Po-wen (林博文), Premier Cho Jung-tai (卓榮泰) instructed a cross-ministry panel to be established to help promote the government’s green energy policies and facilitate efforts to obtain land for the generation of green power, Executive Yuan spokesperson Michelle Lee (李慧芝) said. Cho thanked Liang for his company’s support of the government’s 2019 Action Plan for Welcoming Overseas Taiwanese Businesses to Return to Invest in
The unification of China and Taiwan is “non-negotiable,” China’s Taiwan Affairs Office (TAO) said yesterday in response to an article by a Chinese academic suggesting that Beijing would not set a timetable for the annexation of Taiwan in the next four years. Chinese international studies researcher Yan Xuetong (閻學通) at Beijing’s Tsinghua University wrote in an article published last week in Foreign Affairs that China’s focus for the next four years would be revitalizing the economy, not preparing a timetable to invade Taiwan. The TAO said that was only the personal opinion of an academic. The Chinese Communist Party has since 1949 committed
China is likely to focus on its economy over the next four years and not set a timetable for attempting to annex Taiwan, a researcher at Beijing’s Tsinghua University wrote in an article published in Foreign Affairs magazine on Friday. In the article titled “Why China isn’t scared of Trump: US-Chinese tensions may rise, but his isolationism will help Beijing,” Chinese international studies researcher Yan Xuetong (閻學通) wrote that the US and China are unlikely to go to war over Taiwan in the next four years under US president-elect Donald Trump. While economic and military tensions between the US and China would
The National Immigration Agency (NIA) said Thursday it had caught 124 people attempting to use forged documents to visit Taiwan since allowing Chinese nationals based overseas to apply for entry permits in September last year. The NIA’s revelation comes after unnamed immigration officials and travel agency workers cited in a CNA report Wednesday said that Chinese entry permit applicants had submitted forged documents showing they were students in Malaysia. After closing its borders to Chinese tourists on Jan. 22, 2020 amid the COVID-19 pandemic, Taiwan began allowing those living or studying outside of China to enter from a third country on Sept.
RSS