Airlines, banks, TV channels and other business across the globe were scrambling yesterday to deal with one of the biggest IT crashes over the past few years, caused by an update to an antivirus software.
Aviation officials in the US briefly grounded all planes, while airlines elsewhere canceled or delayed flights, as systems running Microsoft Windows crashed.
Microsoft said the issue began at 7pm GMT on Thursday, affecting users of its Azure cloud platform running cybersecurity software CrowdStrike Falcon.
Photo: AFP
“We recommend customers that are able to, to restore from a backup from before this time,” the US software giant said in a technical update on its Web site.
CrowdStrike CEO George Kurtz in a post on several social media platforms said that a fix had been rolled out for the problem, describing it as a “defect found in a single content update for Windows hosts.”
Experts suggested applying the fix would not be straightforward.
The global nature of the failure prompted some commentators to question the reliance on a single provider for such a variety of services.
Shares in CrowdStrike slumped by 20 percent in premarket trading.
From Amsterdam to Zurich, Singapore to Hong Kong, airport operators flagged technical issues that were disrupting their services.
Some airports told planes they could not land, while in others airline staff began checking in passengers manually.
“I’m just in limbo as to how long I’ve got to wait here,” traveler Alexander Ropicano told reporters as he waited at Sydney Airport in Australia.
The 24-year-old, flying to Brisbane to see his girlfriend, said the airline told him to “wait until the system is operational again.”
The US Federal Aviation Administration in a notice to airlines early yesterday said that all flights “regardless of destination” were to be grounded.
However, American Airlines later said that as of 9am GMT “we have been able to safely re-establish our operation.”
“We apologize to our customers for the inconvenience,” the airline said.
Major airports including Berlin, which had suspended flights earlier yesterday, said departures and arrivals were gradually resuming.
Meanwhile, Taiwan Taoyuan International Airport said its airline systems got disrupted.
Airlines including AirAsia X, Tigerair Taiwan, Jetstar Airways, HK Express Airways, Jeju Air and Scoot were affected by the technical issue, the airport said.
Airline staff resorted to conducting passenger registration and seat allocation procedures manually, after Microsoft cloud-based booking-management system Navitaire was impacted by the outage, airport authorities said.
The Ministry of Digital Affairs issued a statement saying the ministry “inspected the status and operations of critical government information systems,” including the household registration and tax systems, as soon as the technical issue was discovered.
Critical government information systems were not affected and were operating normally, although some personal computers had malfunctioned, the ministry said.
Additional reporting by CNA
SECURITY: The purpose for giving Hong Kong and Macau residents more lenient paths to permanent residency no longer applies due to China’s policies, a source said The government is considering removing an optional path to citizenship for residents from Hong Kong and Macau, and lengthening the terms for permanent residence eligibility, a source said yesterday. In a bid to prevent the Chinese Communist Party (CCP) from infiltrating Taiwan through immigration from Hong Kong and Macau, the government could amend immigration laws for residents of the territories who currently receive preferential treatment, an official familiar with the matter speaking on condition of anonymity said. The move was part of “national security-related legislative reform,” they added. Under the amendments, arrivals from the Chinese territories would have to reside in Taiwan for
CRITICAL MOVE: TSMC’s plan to invest another US$100 billion in US chipmaking would boost Taiwan’s competitive edge in the global market, the premier said The government would ensure that the most advanced chipmaking technology stays in Taiwan while assisting Taiwan Semiconductor Manufacturing Co (TSMC, 台積電) in investing overseas, the Presidential Office said yesterday. The statement follows a joint announcement by the world’s largest contract chipmaker and US President Donald Trump on Monday that TSMC would invest an additional US$100 billion over the next four years to expand its semiconductor manufacturing operations in the US, which would include construction of three new chip fabrication plants, two advanced packaging facilities, and a research and development center. The government knew about the deal in advance and would assist, Presidential
‘DANGEROUS GAME’: Legislative Yuan budget cuts have already become a point of discussion for Democrats and Republicans in Washington, Elbridge Colby said Taiwan’s fall to China “would be a disaster for American interests” and Taipei must raise defense spending to deter Beijing, US President Donald Trump’s pick to lead Pentagon policy, Elbridge Colby, said on Tuesday during his US Senate confirmation hearing. The nominee for US undersecretary of defense for policy told the Armed Services Committee that Washington needs to motivate Taiwan to avoid a conflict with China and that he is “profoundly disturbed” about its perceived reluctance to raise defense spending closer to 10 percent of GDP. Colby, a China hawk who also served in the Pentagon in Trump’s first team,
The arrival of a cold front tomorrow could plunge temperatures into the mid-teens, the Central Weather Administration (CWA) said. Temperatures yesterday rose to 28°C to 30°C in northern and eastern Taiwan, and 32°C to 33°C in central and southern Taiwan, CWA data showed. Similar but mostly cloudy weather is expected today, the CWA said. However, the arrival of a cold air mass tomorrow would cause a rapid drop in temperatures to 15°C cooler than the previous day’s highs. The cold front, which is expected to last through the weekend, would bring steady rainfall tomorrow, along with multiple waves of showers