Addressing bullying
A series of allegations of workplace bullying at government agencies has aroused public concerns. Whatever the result of the administrative investigations, public service ethics have been compromised. It is time to review work procedures in the public sector.
Working under immense pressure, some civil servants take on heavy responsibilities, which can lead to regrettable incidents.
Some people quit even though their job is a so-called “iron rice bowl,” or secure employment. This is why turnover has risen in recent years.
Some people work half-heartedly, then forge work records and are held liable. Some people take their frustrations out on their coworkers and subordinates, which is why there has been a series of bullying allegations.
The administrative sector formulates protocols and regulations to delineate responsibilities and rights, prevent malpractice, pursue consistency, exert internal control and provide a basis for external supervisions implemented by elected officials and watchdogs.
The complexity of the workflow process increases. When the workload is not heavy, standard operating procedures can be implemented step by step, but when workloads are greater, employees might not be able to cope. This can trigger conflicts and lead to overwork. This is why bullying often occurs in “tense workplaces” in government organizations.
After the death of an employee at the Ministry of Labor was linked to alleged bullying by a superior, Minister of Labor Hung Sun-han (洪申翰) announced that the government would halt the “5S” movement — sort, set in order, shine, standardize and sustain — which originated in Japan.
The announcement prompted extensive discussion. The idea itself is not a problem, as it has positive effects from a managerial viewpoint. The government has arranged time for gender equality, incorruptibility, human rights, environmental protection and information security education, which is necessary, but these can become mere formalities that seem like added work and stifle government workers.
Frontline staff work to the point of exhaustion, but to no avail. They even have to bear the consequences of poor execution and withstand being accused that they are a public nuisance.
It is inevitable that conflicts arise, as well as bullying.
When handling bullying allegations, apart from examining personal factors, it is also crucial to take a look at systematic issues and cut red tape. If work procedures are not changed, old problems would continue despite officials stepping down.
Huang Jui-pei
Taipei
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