Service dog discrimination
I am an American living and working in Taiwan. I had a traumatic experience 17 years ago that keeps me up at night, causes random flashbacks and gives me nightmares. I had not really talked about it to anyone for years for fear that people would think I am weak. I finally spoke with a doctor here in Taiwan and he diagnosed me with post-traumatic stress disorder (PTSD).
On Sunday at 9:45am, I was trying to ride the airport MRT, getting on at the Linkou Station in New Taipei City with my service dog. However, the staff at the turnstile told me my dog had to be in a bag with her head completely zipped in.
I need my service dog to be with me in the event I have flashbacks or panic attacks. She needs to be able to perform her duties to comfort me and calm me down. I showed a worker my medical certificate for my diagnosis of PTSD and my dog’s certification for intensive psychiatric service dog training. He made a call, presumably to his boss, but they still would not let me on with my service dog.
I find this to be discriminatory against people with mental health disabilities and people with disabilities in general. Is a blind person allowed to have their service dog guide them to an elevator or escalator and into the train, or must they bump into everything and trip down stairs trying to find the train?
I find it appalling to know that whoever is in charge made this policy of not allowing people with disabilities to ride the MRT without their service animals being able to fully perform their duties. It is discriminatory and must change to be fair for all people.
Rich Glotzbach
Taipei
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