The Financial Supervisory Commission yesterday said it would consider allowing online-only sales of insurance policies even after the COVID-19 pandemic ends, if the Internet tools used by life insurers prove effective and pose little risk.
The commission in May allowed several life insurers to sell their products via online tools, such as videoconferencing, as a temporary measure to help them maintain their operations amid a local COVID-19 outbreak, Insurance Bureau Deputy Director-General Chang Yu-hui (張玉輝) said.
“We will see how well the insurers have utilized the digital tools to sell their products and whether they have difficulty authenticating clients’ identities to determine if we should approve the use of such tools after the pandemic slows,” Chang said.
That would be a major change for the sector, as the commission has long required insurance agents to meet clients in person during sales pitches and witness clients signing the documents in person, except for several types of policies with lower risks that can be sold online, such as travel insurance.
It is not clear whether the commission would initially allow insurers to sell every kind of policy online, Chan said.
Given that most life insurers used videoconferencing to interact with clients and confirm their identities, the commission would consider creating a new regulation governing the use of such tools, instead of amending regulations, Chang said.
As the most challenging part of selling policies online is confirming a client’s identity to prevent fraud, Cathay Life Insurance Co (國泰人壽) has asked its clients to say their names as well as the policy’s content out loud in front of a camera and then sign the documents, executive vice president Lin Chao-ting (林昭廷) told a news conference yesterday.
“It does not sound cutting-edge, but this way the identification process is straightforward and clients have a better experience,” Lin said.
Cathay Life has sold 45,000 insurance policies via videoconferencing, gaining a market share of 75 percent, Lin said.
More than 90 percent of its agents and clients were satisfied with Cathay Life’s virtual tool and they continued using the digital channel even though local infections had fallen over the past week, Lin said.
Last week, 39.6 percent of all of Cathay Life’s policies were sold via videoconferencing, compared with 18.6 percent in the middle of May, when Cathay Life had just launched the tool, he said.
“Consumers have become accustomed to the new service, and our agents are also happy, as they can spend less time commuting between clients. It seems that sales via videoconferencing will become the norm in the future,” Lin said.
Twenty-six percent of the deals were made between clients and sales agents residing in different counties, he said.
However, that videoconferencing is convenient does not mean that sales agents no longer need to visit their clients, as maintaining good connections with customers still matter, he added.
TRADE WAR: Tariffs should also apply to any goods that pass through the new Beijing-funded port in Chancay, Peru, an adviser to US president-elect Donald Trump said A veteran adviser to US president-elect Donald Trump is proposing that the 60 percent tariffs that Trump vowed to impose on Chinese goods also apply to goods from any country that pass through a new port that Beijing has built in Peru. The duties should apply to goods from China or countries in South America that pass through the new deep-water port Chancay, a town 60km north of Lima, said Mauricio Claver-Carone, an adviser to the Trump transition team who served as senior director for the western hemisphere on the White House National Security Council in his first administration. “Any product going
STRUGGLING BUSINESS: South Korea’s biggest company and semiconductor manufacturer’s buyback fuels concerns that it could be missing out on the AI boom Samsung Electronics Co plans to buy back about 10 trillion won (US$7.2 billion) of its own stock over the next year, putting in motion one of the larger shareholder return programs in its history. South Korea’s biggest company would repurchase the stock in stages over the coming 12 months, it said in a regulatory filing on Friday. As a first step, it would buy back about 3 trillion won of paper starting today up until February next year, all of which it would cancel. The board would deliberate on how best to effect the remaining 7 trillion won of buybacks. The move
China’s Huawei Technologies Co (華為) plans to start mass-producing its most advanced artificial intelligence (AI) chip in the first quarter of next year, even as it struggles to make enough chips due to US restrictions, two people familiar with the matter said. The telecoms conglomerate has sent samples of the Ascend 910C — its newest chip, meant to rival those made by US chipmaker Nvidia Corp — to some technology firms and started taking orders, the sources told Reuters. The 910C is being made by top Chinese contract chipmaker Semiconductor Manufacturing International Corp (SMIC, 中芯) on its N+2 process, but a lack
NVIDIA PLATFORM: Hon Hai’s Mexican facility is to begin production early next year and a Taiwan site is to enter production next month, Nvidia wrote on its blog Hon Hai Precision Industry Co (鴻海精密), the world’s biggest electronics manufacturer, yesterday said it is expanding production capacity of artificial intelligence (AI) servers based on Nvidia Corp’s Blackwell chips in Taiwan, the US and Mexico to cope with rising demand. Hon Hai’s new AI-enabled factories are to use Nvidia’s Omnivores platform to create 3D digital twins to plan and simulate automated production lines at a factory in Hsinchu, the company said in a statement. Nvidia’s Omnivores platform is for developing industrial AI simulation applications and helps bring facilities online faster. Hon Hai’s Mexican facility is to begin production early next year and the