Taiwan Taoyuan International Airport was ranked No. 1 in airport immigration and No. 15 in the world’s top airports this year in Skytrax’s annual global airport customer satisfaction survey, Taoyuan International Airport Corp (TIAC) said yesterday.
The results of the survey — and the resulting Skytrax World Airport Awards — were announced on Wednesday at a ceremony in Stockholm, where TIAC senior vice president Jerry Dan (但昭璧) was on hand to accept the immigration award.
This year’s awards were based on 13.73 million airport survey questionnaires completed by airline customers from more than 100 nations at 550 airports worldwide between August last year and last month.
Photo: Peter Lo, Taipei Times
Respondents were asked to rate different airport services and performance indicators, from check-in, arrivals, transfers, immigration, shopping and gate departures.
Immigration is the first stop international travelers make before they enter a country, Dan said, adding that sincere and responsible immigration officers make a good first impression on tourists.
Taoyuan airport had planned how to move passengers to immigration without causing congestion, he said, adding that the installation of biometric E-gates had helped make the immigration experience more pleasant.
The airport scored high in several other categories in the survey. It was rated No. 3 for best airport staff service, and No.4 in the cleanest airports, most improved airports, best airport security processing and best airport baggage delivery categories.
It was ranked the fifth best transit airport and the seventh best airport for leisure amenities.
Singapore Changi Airport topped the survey for the sixth year in a row, retaining its No. 1 ranking as the world’s best airport.
The Taoyuan airport improved its standing from 21st place last year to No. 15.
The World Airport Awards began in 1999, when Skytrax launched its first global airport customer satisfaction survey.
The award from the Skytrax survey was the second time this month that the Taoyuan facility has been recognized.
It was named the world’s third-best airport serving more than 40 million passengers per year in an Airports Council International survey earlier this month.
Johanne Liou (劉喬安), a Taiwanese woman who shot to unwanted fame during the Sunflower movement protests in 2014, was arrested in Boston last month amid US President Donald Trump’s crackdown on illegal immigrants, the Criminal Investigation Bureau (CIB) said yesterday. The arrest of Liou was first made public on the official Web site of US Immigration and Customs Enforcement (ICE) on Tuesday. ICE said Liou was apprehended for overstaying her visa. The Boston Field Office’s Enforcement and Removal Operations (ERO) had arrested Liou, a “fugitive, criminal alien wanted for embezzlement, fraud and drug crimes in Taiwan,” ICE said. Liou was taken into custody
The US-Japan joint statement released on Friday not mentioning the “one China” policy might be a sign that US President Donald Trump intends to decouple US-China relations from Taiwan, a Taiwanese academic said. Following Trump’s meeting with Japanese Prime Minister Shigeru Ishiba on Friday, the US and Japan issued a joint statement where they reaffirmed the importance of peace and stability in the Taiwan Strait and support for Taiwan’s meaningful participation in international organizations. Trump has not personally brought up the “one China” policy in more than a year, National Taiwan University Department of Political Science Associate Professor Chen Shih-min (陳世民)
‘NEVER!’ Taiwan FactCheck Center said it had only received donations from the Open Society Foundations, which supports nonprofits that promote democratic values Taiwan FactCheck Center (TFC) has never received any donation from the US Agency for International Development (USAID), a cofounder of the organization wrote on his Facebook page on Sunday. The Taipei-based organization was established in 2018 by Taiwan Media Watch Foundation and the Association of Quality Journalism to monitor and verify news and information accuracy. It was officially registered as a foundation in 2021. National Chung Cheng University communications professor Lo Shih-hung (羅世宏), a cofounder and chairman of TFC, was responding to online rumors that the TFC receives funding from the US government’s humanitarian assistance agency via the Open Society Foundations (OSF),
ANNUAL LIGHT SHOW: The lanterns are exhibited near Taoyuan’s high-speed rail station and around the Taoyuan Sports Park Station of the airport MRT line More than 400 lanterns are to be on display at the annual Taiwan Lantern Festival, which officially starts in Taoyuan today. The city is hosting the festival for the second time — the first time was in 2016. The Tourism Administration held a rehearsal of the festival last night. Chunghwa Telecom donated the main lantern of the festival to the Taoyuan City Government. The lanterns are exhibited in two main areas: near the high-speed rail (HSR) station in Taoyuan, which is at the A18 station of the Taoyuan Airport MRT, and around the Taoyuan Sports Park Station of the MRT
RSS