Taiwanese users of Google Inc’s Android Market were left in the dark yesterday as the search engine giant removed the paid app section from its online store.
The removal of the paid app section came after the Taipei City Government slapped Google with a NT$1 million (US$34,550) fine for failing to offer Taiwanese consumers a seven-day free-trial mechanism as mandated by law.
“We are suspending paid apps in Taiwan while we continue to discuss this issue with the Taipei City Government,” Google Taiwan said in a statement yesterday.
Photo: Tsai Wei-chi, Taipei Times
15-MINUTE REFUND
“Android Market already provides a 15-minute refund window for all paid apps — which reflects the fact that apps are delivered over-the-air instantly and most users who request a refund [could] do so within minutes of their purchase,” the company said in the statement.
This policy helps consumers make educated decisions about the apps they buy, while enabling Taiwanese developers to manage their businesses effectively, the statement read.
The escalation in the row came after negotiation between Google — represented by a lawyer and teleconferencers from its US headquarters — and the city broke down yesterday morning.
‘COERCION’
The city government said the suspension was a move to “coerce Taiwanese consumers into giving up their rights” and it demanded Google submit an “improvisation plan” by Friday.
The Mountain View, California-based company will be sending officials to Taipei on Thursday to continue talks with the city government, while city authorities said a second penalty might be imposed depending on the stance taken by the search engine giant.
On Friday, the city government issued Google an ultimatum mandating that it introduce a seven-day free-trial mechanism for its Android Market.
Yeh Ching-yuan (葉慶元), director of the city’s Law and Regulation Commission, then said a fine would be levied if the firm still refused to abide by the Consumer Protection Act (消保法).
Users of Apple Inc’s iPhones or Android-equipped smartphones can purchase and download application software through Apple’s App Store or the Android Market respectively, but neither company offers an extensive free-trial mechanism that allows customers to return the programs or be refunded if they are dissatisfied or if the goods prove to be faulty.
On June 4, the city government gave both companies a 15-day grace period to revise their app sales and service provisions to include a seven-day free-trial mechanism.
While Apple complied with the request, Google did not.
SIGHT UNSEEN
The Consumer Protection Act requires a free-trial period of at least seven days for items purchased over the Web because consumers cannot feel or touch the goods before purchase.
Previously, Web sites have said they were not covered by the law, but last year the government said an agreement was reached with Web site operators such as PChome Online (網路家庭) and -Yahoo-Kimo Inc (雅虎奇摩) that would see them adhere to the free-trial provision.
APP STORES
However, “app stores” were not included in last year’s deal.
Yeh said this is because purchasing apps for mobile devices is a trend that has only recently emerged in Taiwan.
The terms of service for the App Store and Android Market both state that the two companies are not liable for apps developed by third parties.
HTC Corp (宏達電), the world’s No. 5 smartphone brand, yesterday said it did not expect the row to have “much impact” on the sales of its handsets because users could download free-trial versions of some apps, before finally making a purchase decision.
HTC is the world’s largest producer of smartphones running on both Android and Windows operating systems and its first tablet PC — dubbed the HTC Flyer — as well as recent releases of smartphones all run on versions of Android.
The navy has installed 13 Phalanx Block 1B close-in weapons systems on its warships, increasing their defensive firepower, a defense official said on Saturday. The systems cost the navy NT$10.16 billion (US$314.67 million), while eight additional Block 1A systems are being upgraded in the US and are expected to be delivered next year, the official said, speaking on condition of anonymity. The Phalanx system used by Taiwan to defend its warships and key radar installations is a radar-cued gun system capable of firing 4,500 rounds a minute at targets as far away as 1.5km, the official said. With their superior range of
FINANCIAL RECORD ISSUE: The TPP did not calculate campaign expenditures and such costs were included in the operational expenses, a party official said The Taiwan People’s Party (TPP) last year raised NT$84.3 million (US$2.61 million) in donations and spent no money on campaigning, the latest Control Yuan audits on the campaign finances of Taiwanese political parties yesterday revealed. The audit report was published a day after police searched the offices of accounting firms and other companies linked to TPP Chairman Ko Wen-je’s (柯文哲) presidential campaign as part of a probe into alleged corruption and false reporting of campaign finances dating back several years. Last year, the TPP raised NT$46.6 million in individual donations and NT$30.9 million from businesses while spending NT$71 million, including NT$37 million
CARROT AND STICK: Palauan president said in 2020 the Chinese ambassador to a neighboring country pledged to flood his country with tourists if it switches alliance Beijing weaponized tourism to the Pacific archipelago of Palau over its allegiance to Taiwan and its accusations that China was behind a major cyberattack there, Palauan President Surangel Whipps Jr told The Associated Press (AP). Palau, along with Tuvalu and the Marshall Islands, is one of the three Pacific nations to recognize Taiwan as an independent democracy. Taipei’s allies in the Pacific have dwindled from six countries in 2019. Nauru abandoned its ties in January. Whipps told the AP in an interview late on Thursday that, in 2020, while he was running for his current post, the Chinese ambassador to a neighboring country
ACCOUNTABILITY? Vivian Huang resigned as a TPP Central Standing Committee member, while an accountancy denied it was to blame for campaign finance errors Prosecutors yesterday searched offices of accounting firms and other companies linked to Taiwan People’s Party (TPP) Chairman Ko Wen-je’s (柯文哲) presidential campaign amid allegations of fraud, while TPP Legislator Vivian Huang (黃珊珊) resigned from the party’s Central Standing Committee. Taipei District Prosecutors’ Office and Ministry of Justice Investigation Bureau personnel collected material at seven locations in and around Taipei, including at marketing firm Muko (木可行銷公關), accounting firm Jing Hua CPA (精華會計師事務所), OCT Entertainment Co (時樂) and Neo Creative Marketing Production Co (尼奧創意行銷). They also searched the residences of Tai Li-ling (戴利玲), who is registered as the owner of OCT Entertainment and Neo