Taiwanese users of Google Inc’s Android Market were left in the dark yesterday as the search engine giant removed the paid app section from its online store.
The removal of the paid app section came after the Taipei City Government slapped Google with a NT$1 million (US$34,550) fine for failing to offer Taiwanese consumers a seven-day free-trial mechanism as mandated by law.
“We are suspending paid apps in Taiwan while we continue to discuss this issue with the Taipei City Government,” Google Taiwan said in a statement yesterday.
Photo: Tsai Wei-chi, Taipei Times
15-MINUTE REFUND
“Android Market already provides a 15-minute refund window for all paid apps — which reflects the fact that apps are delivered over-the-air instantly and most users who request a refund [could] do so within minutes of their purchase,” the company said in the statement.
This policy helps consumers make educated decisions about the apps they buy, while enabling Taiwanese developers to manage their businesses effectively, the statement read.
The escalation in the row came after negotiation between Google — represented by a lawyer and teleconferencers from its US headquarters — and the city broke down yesterday morning.
‘COERCION’
The city government said the suspension was a move to “coerce Taiwanese consumers into giving up their rights” and it demanded Google submit an “improvisation plan” by Friday.
The Mountain View, California-based company will be sending officials to Taipei on Thursday to continue talks with the city government, while city authorities said a second penalty might be imposed depending on the stance taken by the search engine giant.
On Friday, the city government issued Google an ultimatum mandating that it introduce a seven-day free-trial mechanism for its Android Market.
Yeh Ching-yuan (葉慶元), director of the city’s Law and Regulation Commission, then said a fine would be levied if the firm still refused to abide by the Consumer Protection Act (消保法).
Users of Apple Inc’s iPhones or Android-equipped smartphones can purchase and download application software through Apple’s App Store or the Android Market respectively, but neither company offers an extensive free-trial mechanism that allows customers to return the programs or be refunded if they are dissatisfied or if the goods prove to be faulty.
On June 4, the city government gave both companies a 15-day grace period to revise their app sales and service provisions to include a seven-day free-trial mechanism.
While Apple complied with the request, Google did not.
SIGHT UNSEEN
The Consumer Protection Act requires a free-trial period of at least seven days for items purchased over the Web because consumers cannot feel or touch the goods before purchase.
Previously, Web sites have said they were not covered by the law, but last year the government said an agreement was reached with Web site operators such as PChome Online (網路家庭) and -Yahoo-Kimo Inc (雅虎奇摩) that would see them adhere to the free-trial provision.
APP STORES
However, “app stores” were not included in last year’s deal.
Yeh said this is because purchasing apps for mobile devices is a trend that has only recently emerged in Taiwan.
The terms of service for the App Store and Android Market both state that the two companies are not liable for apps developed by third parties.
HTC Corp (宏達電), the world’s No. 5 smartphone brand, yesterday said it did not expect the row to have “much impact” on the sales of its handsets because users could download free-trial versions of some apps, before finally making a purchase decision.
HTC is the world’s largest producer of smartphones running on both Android and Windows operating systems and its first tablet PC — dubbed the HTC Flyer — as well as recent releases of smartphones all run on versions of Android.
US President Donald Trump yesterday announced sweeping "reciprocal tariffs" on US trading partners, including a 32 percent tax on goods from Taiwan that is set to take effect on Wednesday. At a Rose Garden event, Trump declared a 10 percent baseline tax on imports from all countries, with the White House saying it would take effect on Saturday. Countries with larger trade surpluses with the US would face higher duties beginning on Wednesday, including Taiwan (32 percent), China (34 percent), Japan (24 percent), South Korea (25 percent), Vietnam (46 percent) and Thailand (36 percent). Canada and Mexico, the two largest US trading
AIR SUPPORT: The Ministry of National Defense thanked the US for the delivery, adding that it was an indicator of the White House’s commitment to the Taiwan Relations Act Deputy Minister of National Defense Po Horng-huei (柏鴻輝) and Representative to the US Alexander Yui on Friday attended a delivery ceremony for the first of Taiwan’s long-awaited 66 F-16C/D Block 70 jets at a Lockheed Martin Corp factory in Greenville, South Carolina. “We are so proud to be the global home of the F-16 and to support Taiwan’s air defense capabilities,” US Representative William Timmons wrote on X, alongside a photograph of Taiwanese and US officials at the event. The F-16C/D Block 70 jets Taiwan ordered have the same capabilities as aircraft that had been upgraded to F-16Vs. The batch of Lockheed Martin
GRIDLOCK: The National Fire Agency’s Special Search and Rescue team is on standby to travel to the countries to help out with the rescue effort A powerful earthquake rocked Myanmar and neighboring Thailand yesterday, killing at least three people in Bangkok and burying dozens when a high-rise building under construction collapsed. Footage shared on social media from Myanmar’s second-largest city showed widespread destruction, raising fears that many were trapped under the rubble or killed. The magnitude 7.7 earthquake, with an epicenter near Mandalay in Myanmar, struck at midday and was followed by a strong magnitude 6.4 aftershock. The extent of death, injury and destruction — especially in Myanmar, which is embroiled in a civil war and where information is tightly controlled at the best of times —
China's military today said it began joint army, navy and rocket force exercises around Taiwan to "serve as a stern warning and powerful deterrent against Taiwanese independence," calling President William Lai (賴清德) a "parasite." The exercises come after Lai called Beijing a "foreign hostile force" last month. More than 10 Chinese military ships approached close to Taiwan's 24 nautical mile (44.4km) contiguous zone this morning and Taiwan sent its own warships to respond, two senior Taiwanese officials said. Taiwan has not yet detected any live fire by the Chinese military so far, one of the officials said. The drills took place after US Secretary
RSS