Sun, Jan 22, 2006 page12

• New generation of consumers presenting a moving target

  • NY TIMES NEWS SERVICE
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  Joe Hanson, 22, of Chicago likes to watch television, but rarely on his TV. A folder on his computer lists an inventory of downloaded cable and network programming -- the kind of thing that makes traditional media executives shudder.

  "I've got Ali G, Arrested Development, Scrubs, The Sopranos," Hanson told a visitor recently at his apartment on the city's southwest side. "South Park, The Office, some Family Guy."

  From the avalanche of Nintendo games alongside his TV to his very roommate -- acquired through the online classified site Craigslist -- Hanson channels the characteristics of a generation weaned on digital technology and media convergence.

  He is an avid gamer. He tinkers comfortably with digital media -- from creating Web sites and blogs to mixing his own hip-hop music files -- and like most people his age, he has nearly constant access to his friends through instant messaging.

  In addition to thumbing his nose at notions of "prime time" by downloading his favorite shows (without commercials), Hanson almost never buys newspapers or magazines, getting nearly all of his information from the Internet, or from his network of electronic contacts.

  "Papers are so clunky and big," he says.

  If those words are alarming to old media, they are only the beginning of a larger puzzle for today's marketers: how to make digital technology their ally as they try to understand and reach an emerging generation.

  MILLENNIALS

  The eldest of the millennials, as those born between 1980 and 2000 are sometimes called, are now in their early to mid-20s. By 2010, they will outnumber both baby boomers and Gen-Xers among those 18 to 49 -- the crucial consumers for all kinds of businesses, from automakers and clothing companies to Hollywood, record labels and the news media.

  The number of vehicles through which young people find entertainment and information (and one another) makes them a moving target for anyone hoping to capture their attention.

  Advertisers and media and technology companies, mindful that young consumers have migrated away from the traditional carriers of their messages, have begun to find new ways to reach them. They are creating advertising and short videos for mobile phones, for instance, cell networks with dedicated game channels, and US$1.99 TV programs to download to iPods and PCs.

  And while the emerging generation's deftness with technology is a given, researchers say the most potent byproduct may be the feedback factor, which only accelerates the cycles of what's hot and what's over.

  "We think that the single largest differentiator in this generation from previous generations is the social network that is people's lives, the part of it that technology enables," said Jack McKenzie, a senior vice president at Frank N. Magid Associates, a market research and consulting firm specializing in the news media and entertainment industries.

  "What's hard to measure, and what we're trying to measure," McKenzie said, "is the impact of groupthink, of group mentality, and the tendency of what we might call the democratization of social interaction and how that changes this generation's relationship with almost everything they come in contact with."

  MILLENNIALS IN ACTION

  Wen-Wen Lam, 23, a marketing representative at LinkedIn.com, a professional networking site, said a colleague was bewildered by her decision not to take her laptop home one evening.

  "He said, `But how are you going to talk to people?'" Lam recalled.

  She rolled her eyes at the thought of people unable to cut the electronic umbilical cord and added that an average day of eight hours to 10 hours of time spent online is "quite enough."

  The T-shirt worn by one of her roommates, Diane Cichelli, calls out in agreement. "Ctrl, alt, delete," it reads, for the keystrokes typically used to reboot a PC -- and also known as "the three-fingered salute," Cichelli said.

  Cichelli, 24, and Lam have been friends since they were 13. They now share an apartment, along with a third roommate, in the upscale Pacific Heights section of San Francisco. Scattered about the living room and bedrooms are the indispensable totems of modern technological privilege: IBM laptops, pink iPods, flat-screen televisions and Cichelli's Treo 650, a combination cellphone and palmtop.

  Indeed, the pair are cut from a marketer's millennial script. They are not fashioning careers as filmmakers or digital artists, but they are comfortable around digital media. They maintain blogs and create Web sites of their own. They download music and share short videos online. They watch their share of cable and network TV, though rarely when it is scheduled, slipping to a neighbor's apartment to enjoy the liberating effects of TiVo.

  "The period of rapid change we've been experiencing, it's just been that much more dramatic," said Vicki Cohen, a senior vice president at Magid and one of the leaders on its millennial strategy team.

  "I mean every time you turn around there's something new on the horizon. And this group, as we've been noticing, is kind of the arbiter, quickly determining whether things are hot or not," she said.

  "And now it's much more accelerated," Cohen said. "With the technology, the Internet -- in terms of being able to facilitate social networking, which is a big part of this younger group -- there's just so much ability to quickly transfer information."

  Near the end of the evening in Pacific Heights, Cichelli said that she finds voice mail a wearisome time consumer.

  "Why do I need to invest three minutes of my life listening to a message," she says, when she can just "ping" someone with an instant message or an e-mail message?

  "Ping," as a computer term, seems to go back some time. Does she know its linguistic derivation?

  Cichelli speculates that it came from the game Ping-Pong and was applied to high-tech communication because people send notes back and forth.

  "Let's Google it," Cichelli says.

  "I love Google," Lam says.

  The answer appears almost instantly: in computer jargon, "ping" was most likely borrowed from submarine technology and the sound that sonar makes when seeking its reflection points.

  No one is surprised. The answer had already been suggested by Cichelli's friend in Albany, with whom she had been text-messaging throughout much of the night.
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